Cancellation guarantee at Funside Balaton camp
Summary: the cancellation guarantee provides more favourable conditions in case of a late cancellation than the traditional cancellation conditions that have been in place for years. In case of cancellation in the days before the camp session, for example, instead of a partial refund of the camp fee, it offers other options, such as choosing another session or using the camp fee for a later session (the conditions depend on the time of cancellation, the detailed conditions can be read here). The cancellation guarantee costs EUR 26 / person / session and can be requested at the time of sign-up.
For cancellations received in writing by 5:00 PM on the Monday two weeks prior to the session start, 95% of the camp fee will be refunded (only 5% will be deducted as an administrative fee). Instead of a refund, you may opt to transfer your full payment toward a later session without incurring an administrative fee.
Special terms in case of late cancellations
- In the event of a written cancellation received between 5:00 PM on the Monday two weeks prior to the session start and 5:00 PM on the Wednesday before the session starts, instead of the traditional 80% refund of the camp fee, you may choose one of the following options: you can switch to a later session within the same summer without any additional payment (subject to availability), or you will receive a voucher equal to the full amount of the camp fee paid, which can be used for participation in a camp organized in the following calendar year.
- For cancellations received in writing by 5:00 PM on the Saturday before the session starts, instead of the traditional 50% refund of the camp fee, you may choose one of the following options: you can switch to a later session within the same summer with only a 10% surcharge of the base camp fee (subject to availability), or you will receive a voucher equal to 90% of the total camp fee paid, which can be used for participation in a camp organized in the following calendar year.
- For cancellations made by 12:00 PM (midday) on the second day (Monday) of the session (when traditionally no refund is provided) or in case of early but permanent departure from that session, you may choose: a voucher equal to 50% of the total camp fee paid, which can be used for participation in a camp organized in the following calendar year. If a camper is required to leave the camp due to a violation of the Camp Policy (Camp Rules), no refund, transfer to another session, or voucher will be provided (see Terms and Conditions, Section 4C).
- If you leave the camp for any reason after this point, no refund will be provided.
Additional Terms:
- A cancellation guarantee can only be used once. If it is used to switch sessions or receive a voucher for a future session, it cannot be applied again to the new session.
- The cancellation guarantee must be purchased when registering for a specific session and cannot be added later. It is not available for registrations submitted within two weeks before the session start.
- The cancellation guarantee fee for 2025 is HUF 10,000 or EUR 26 per person per session. Each guarantee is tied to a specific camper and session (as indicated on the invoice) and cannot be transferred or reused for another session.
- The cancellation guarantee always applies to the entire session (including the following fees for additional services: premium classes and bus transportation), and is valid only in cases where the entire session is canceled. Therefore, the cancellation guarantee cannot be used if the session itself is not canceled but only an additional service (premium classes or bus transportation) is canceled individually.
Traditional Cancellation Terms
Summary: if the cancellation occurs at least two weeks before the session start, a 95% refund of the camp fee is available (with a 5% administrative fee deducted from the total camp fee). After this point, the cancellation is considered late, and the refund amount is determined on a sliding scale based on the timing of the cancellation. However, even in such cases, a 95% refund is possible if a new camper takes over the spot.
If a camper becomes ill or is otherwise unable to attend their session—and if their canceled spot cannot be filled by another camper (details below*)—the following refund terms apply due to non-recoverable costs such as venue rental, pre-ordered meals, and other upfront expenses:
For cancellations received in writing by 5:00 PM on the Monday two weeks prior to the session start, 95% of the camp fee will be refunded (only 5% will be deducted as an administrative fee). Instead of a refund, you may opt to transfer your full payment toward a later session without incurring an administrative fee.
Late cancellations:
- For cancellations received between 5:00 PM on the Monday two weeks prior to the session start and 5:00 PM on the Wednesday before the session start, 80% of the camp fee will be refunded.
- After that, for cancellations received by 5:00 PM on the Saturday before the session start, 50% of the camp fee will be refunded.
- No refunds will be provided after this point—including cases where campers fail to show up at the start of their session. If a camper leaves after starting their session, no refund will be issued.
For changes or cancellations involving premium activities (in case the session is kept, but a premium class is canceled by the camper): a full refund for premium class fees is available if canceled by 5:00 PM on the Monday two weeks prior to the session start. After this point, by Wednesday at 5:00 PM before the session starts, an 80% refund is issued; by Saturday at 5:00 PM before the session starts, a 50% refund is issued; no refunds are available after this time. Premium activities are defined as those with fees differing from standard rates.
For group bus group cancellations (in case the session is kept, but the bus transportation is canceled by the camper): the camper is entitled to a 100% refund if the cancellation is made by Monday two weeks before the session begins. After this deadline, the refund amount decreases as follows: 80% refund for cancellations made by Wednesday before the session starts, 50% refund for cancellations made from Thursday to Saturday before the session starts, then no refund is provided for cancellations or no-shows on the day the session begins.
– *If the camper’s spot is successfully filled from the waiting list, or if the camper—after informing the camp organizers in advance—transfers their spot to another camper who does not already have a valid registration for that session (and this new camper pays the camp fee in full), only 5% of the base camp fee will be deducted as an administrative fee (to cover banking and administrative costs). The remaining amount of the base camp fee will be refunded to the original payer via bank transfer within 30 calendar days. For premium activities, refunds are only possible if the new camper filling the spot selects the same premium activity. It is important to contact our team as soon as possible to facilitate these arrangements.
– Cancellations must always be confirmed in writing; the timing of the written cancellation will determine the applicable refund amount. Refunds are issued via bank transfer within 30 calendar days to the original payer’s account.
– If a camper becomes ill during their stay and must leave or isolate at camp due to illness, no extraordinary refund will be provided. If authorities impose quarantine measures preventing continued participation after starting camp, this does not entitle participants to extraordinary refunds.
– If multiple sessions were purchased using a “additional week discount” and the full-price first session is canceled, eligibility for the discount is forfeited. The refund amount will be adjusted accordingly, taking this into account.